FAQs

Check out our FAQs to hopefully answer any questions you may have. Can't find what you're looking for, contact Razor here.

Shipping

Got a question related to shipping? Check out our answers below. If you have any further questions you can always reach out via the contact us page.

We ship Australia wide. Unfortunately we do not ship outside of Australia at this stage.

We know it is important your Razor purchase gets to you as safely and efficiently as possible.

Based on your location we will choose the best freight service for you via well known freight providers such as Australia Post and Startrak.

You will receive a tracking number via email as soon as you make your purchase which will allow you to follow your purchases movements.

Standard delivery time for the following location are below.

Australia:

- Metro: 3 - 5 Working Days

- Regional: 3- 10 working days

No - due to the size of our product we will be unable to ship your order to a PO. Box

Returns

We hope you never need to return your Razor product. If you do, see our quick guide below. For more detailed answers you can always check out the returns section of our website

Returns of full priced items must be requested within 14 days from the date of delivery. We do not refund sale items, but we will happily exchange them, provided the exchange is requested within 14 days from the date of delivery.

If you claim a refund, it will be processed within 30 days of us receiving the returned Product. If you have requested an exchange, the delivery time for the replacement Product will be as stated above.

We can't guarantee this. We aim to ship all orders with in 24 hours so it is often hard to change or cancel orders. If this does happen to you please contact us immediately and we will do our best if your order has not shipped.

You have 30 days to return an item as long as the item remains unopened and unused. Please note the cost of return postage change of mind returns will be at the purchasers expense.

Repairs and Service

Got a flat or needing a new battery? Or you've simply had too much fun on your Razor Scooters.

Don't worry, we've got your back. Contact us via email at info@razoranz.com or phone 1800 954 354 and we will get you back on the pavement before you know it.

Laws surrounding electric scooters

We recommend you check the laws surrounding the use of electric scooters for your particular state before purchasing

We suggest checking with the following State Government departments in your state:

QLD

NSW

ACT

VIC:

TAS

SA

WA

NT