We ship Australia wide. Unfortunately we do not ship outside of Australia at this stage.
We know it is important your Razor purchase gets to you as safely and efficiently as possible.
Based on your location we will choose the best freight service for you via well known freight providers such as Australia Post and Startrak.
You will receive a tracking number via email as soon as you make your purchase which will allow you to follow your purchases movements.
Standard delivery time for the following location are below.
- Metro: 3 - 5 Working Days
- Regional: 3- 10 working days
No - due to the size of our product we will be unable to ship your order to a PO. Box
We hope you never need to return your Razor product. If you do, see our quick guide below. For more detailed answers you can always check out the returns section of our website
Returns of full priced items must be requested within 14 days from the date of delivery. We do not refund sale items, but we will happily exchange them, provided the exchange is requested within 14 days from the date of delivery.
If you claim a refund, it will be processed within 30 days of us receiving the returned Product. If you have requested an exchange, the delivery time for the replacement Product will be as stated above.
We can't guarantee this. We aim to ship all orders with in 24 hours so it is often hard to change or cancel orders. If this does happen to you please contact us immediately and we will do our best if your order has not shipped.
You have 30 days to return an item as long as the item remains unopened and unused. Please note the cost of return postage change of mind returns will be at the purchasers expense.
Here at Razor, we warranty our products by a 12-month warranty as per Australian Consumer Law. This warranty does not cover normal wear and tear, wheel, or any damage, failure or loss caused by improper assembly, maintenance, storage or mis-use.
Razor’s Warranty will be void if the product is ever:
• used in a manner other than for recreation or transportation;
• modified in any way;
Razor is not liable for incidental or consequential loss or damage due directly or indirectly to the use of this product.
For your records, we recommend you save your original sales receipt with your Razor product manual and write the serial number directly on your product manual for reference.
There are 2 options to make a Razor Australia warranty claim:
1. Make on online warranty claim here.
2. Contact the Razor Customer Service Team with the details of your Razor product and the reason for your warranty claim:
Phone: 1800 954 354
You will need to provide a receipt of purchase so the team can verify the date of purchase.If a date of purchase cannot be verified, Razor reserve the right to make an assessment based on:
- Product Manufacture Date / Serial number
- Type of Defect
- Condition of the Product
Razor will determine whether the product will need to be returned for assessment for a warranty claim.If you are not required to return the product, the tea, will inform you of our assessment of your claim within 14 days from when we first received your claim.
Should the product need to be returned for assessment, our Customer Service team will be able to assist you with the necessary instructions and details.
Where requested, please return the product to Razor Australia with a copy of your receipt included within the carton.
Once the returned product is received, Razor will advise if the claim is valid under warranty. If so, Razor will confirm if the product will be replaced or repaired and any related timeframes.
Repairs and Service
Got a flat or needing a new battery? Or you've simply had too much fun on your Razor Scooters.
Don't worry, we've got your back. Contact us via email at firstname.lastname@example.org or phone 1800 954 354 and we will get you back on the pavement before you know it.
Laws surrounding electric scooters
We recommend you check the laws surrounding the use of electric scooters for your particular state before purchasing