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Warranty Claim

How to claim:

Step 1

Find your receipt which proves the date on which you purchased the defective Funtastic Product.  Where the date of purchase cannot be verified, Funtastic will make an assessment based on the date of manufacture of the Funtastic Product (if possible), the condition of the Funtastic Product and the type of defect.

Step 2

Contact the Funtastic Customer Service Team with details of your defective Funtastic Product by either:

  1. Phone: 1800 244 543; or
  2. Email: info@funtastic.com.au

Step 3

Where requested, send us the defective Funtastic Product and a copy of your receipt.  When you contact a representative of the Funtastic Customer Service Team, they will advise you whether you are required to make your defective Funtastic Product available to Funtastic for inspection.  If you are required to return your defective Funtastic Product and a copy of your receipt to Funtastic, our Customer Service team will provide you with details of how to do so.  Funtastic will cover the cost of the return delivery.

Step 4

Wait for us to contact you.  Once we have received your defective Funtastic Product for inspection, we will inform you of our assessment of your claim within 14 days.  If you were not required to provide us with the defective Funtastic Product for our inspection, we will inform you of our assessment of your claim within 14 days of you first notifying us about the claim.  When we contact you, we will firstly let you know whether you have a valid claim under this Warranty, and if so, we will inform you whether you're defective Funtastic Product will be replaced or repaired, together with the number of days you can expect to wait to receive your replaced or repaired Funtastic Product.