Shipping & Returns
Exchanges and refunds
Exchanges and refunds of full priced items must be requested within 14 days from the date of delivery. We do not refund sale items, but we will happily exchange them, provided the exchange is requested within 14 days from the date of delivery.
If you claim a refund, it will be processed within 30 days of us receiving the returned Product. If you have requested an exchange, the delivery time for the replacement Product will be as stated above.
Change of mind
Where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere we will accept returns in most circumstances providing goods are returned to us within our 30 day money back guarantee period from the time of purchase. Goods MUST be in new unused condition, unopened in its original undamaged packaging, all tagging intact, accessories and/or manuals included. Goods returned under change of mind will incur a 15% restocking fee & return postage costs are at buyers expense.
Cost of return delivery
If you receive Products that are damaged, defective or if the incorrect item is delivered to you, we will cover the cost of the return delivery as well as the cost of shipping the replacement Product back to you (if you have asked for an exchange). If you would like to return a Product because you have changed your mind about it, for example you are not happy with the way it looks or the way it works, you must pay for the cost of returning the item to us.
Consumer Warranties and Guarantees
Nothing in our Terms and Conditions excludes the application of any consumer warranties or guarantees that cannot legally be excluded. For more information on the consumer warranties and guarantees and your rights as a consumer, visit www.consumerlaw.gov.au.
To the extent that you acquire goods or services from us as a 'consumer' (as that term is defined in section 3 of the Competition and Consumer Act 2010 (Cth)), you may have certain rights and remedies (including, without limitation, consumer guarantee rights) that cannot be excluded, restricted or modified by agreement. Nothing in these Terms and Conditions operates to exclude, restrict or modify the application of any implied condition or warranty, provision, the exercise of any right or remedy, or the imposition of any liability, implied or conferred by the Australian Consumer Law (as set out in Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or any other statute where to do so would contravene that statute or cause any term of this agreement to be void (Non-excludable Obligations).
Except in relation to Non-excludable Obligations, all conditions, warranties, guarantees, rights, remedies, liabilities or other terms that may be implied or conferred by statute, custom or the general law that impose any liability or obligation on us are expressly excluded under these Terms and Conditions.
We are here to help so if you have any questions, please contact our Customer Service Team on Freecall +61 1800 244 543 or email email@example.com
Delivery of your products
We continue to operate through the Covid-19 stage 4 restrictions albeit with reduced capacity in line with the Victorian Government guidelines. As a result there could be a delay of up to 7 days on normal delivery lead times outlined below. We apologise for any inconvenience caused.
Estimated delivery times:
VIC, TAS, NSW: 3-5 Business Days
NT, QLD, WA, SA: 5-7 Business Days
We estimate that your Order will be delivered within the timeframes specified above. Your Order confirmation will include an estimated delivery time. We make every effort to deliver your products in accordance with this estimate, but we do not guarantee delivery within these timeframes, and actual delivery times may be affected by changes in supply or circumstances beyond our control.
Where you have purchased a product that is dispatched from our overseas warehouse, delivery time after payment processing may take up to three weeks. You will be advised of this before finalising your Order.
Unless otherwise agreed by us, we will deliver your Order to the address indicated on your Order confirmation. If no-one is home to accept delivery of your products, our carrier will leave a card so you can pick up your product from your local post office.
We are here to help so if you have any questions, please contact our Customer Service Team on Freecall +61 1800 244 543 or email firstname.lastname@example.org